Refund policy

Changed your mind?

You can cancel an order for a print or framed print within 14 days of the day it is delivered. To cancel, email us at onesplashprints@gmail.com with your order number, or send us any other clear statement that you want to cancel.

Once you have told us, please send the item back within 14 days to: Flat 1A Albany Court, Spingrove, London W4 3BF, United Kingdom. Pack it carefully so it arrives undamaged. You pay the cost of returning it.

We refund the price of the item and the standard delivery charge you paid, using your original payment method. We refund you within 14 days of receiving the item back, or of you sending us proof that you have posted it, whichever comes first. If the item comes back damaged because it was badly packed or handled, we may reduce the refund to cover that.

Damaged, faulty or not what you ordered

If your print or frame arrives damaged or misprinted, or it is not what you ordered, email us at onesplashprints@gmail.com within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the faulty item back unless we ask you to.

Digital downloads

Digital downloads are supplied straight away after you pay. By buying a download you ask us to supply it immediately and you agree that you lose your right to cancel once the download has started. If a file is faulty or will not open, email us and we will fix it or refund you.

Your legal rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Questions? Email onesplashprints@gmail.com.